As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

US stocks gained steam on Thursday afternoon as investors digested megacap tech earnings and waited for Apple (AAPL) results ...

Following Trump's lead, organizations including Walmart, Lowe’s and Meta, have announced they would scale back their commitments to diversity, equity and inclusion programs.

Cisco has announced the launch of a PoP for Webex Calling and Contact Center cloud-based services in SA, hosted by AWS.

In response to a successful unionization effort at a warehouse in Quebec, Amazon is shuttering its operations in the entire ...

Scammers have gotten better at what they do, but there are certain things to look out for that could help protect you from ...

D'Ante Jones allegedly raised his arms in "jubilant celebration" like he performed a game-winning play after shooting his ...

More AI competition will make it hard for Big Tech to generate the oligopoly-like profit margins that investors hope for.

Portions of the Amazon Web Services complex outside South Bend are nearing completion, and more are still to come.

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...

The closures will eliminate about 1,700 permanent full-time jobs in the greater Montreal area, Amazon said. The warehouses ...

Amazon.com said it is closing its warehouses in Quebec and returning to a third-party delivery model, a move which the province's labor representatives called an attack on employees and the union.