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According to research by PwC, good CX has a tangible commercial impact and profoundly shapes people’s willingness to spend, stay loyal or switch to a competitor. Consumers are willing to pay a premium ...

Carl Eschenbach explains how workers—including CEOs—can coexist with AI.

ServiceNow, which has been on the leading edge of bringing agentic AI to enterprise users via its ServiceNow Now platform, is ...

Lab experiments show that AI can outperform humans, but outside of the lab, when making decisions, executives face shifting ...

Covid era, the distinction between normal operations and crisis management continues to blur. Tomorrow’s most successful ...

Harvard and MIT are putting temporary freezes on new hiring as they and other colleges respond to uncertainty and potential ...

Speed has a bad reputation in business, much of it deserved. Discussions of quality problems at Boeing or the collapse of FTX or even Quibi’s dramatic flameout often zero in on speed: Things ...

In the spring of 2009, as the global financial crisis continued to roil markets and businesses, the chief executive of a multinational consulting company called an all-hands teleconference.

Bhumi Pednekar is currently in Harvard University and she's there for a short study module. Read the details here.

The hiring pause at one of the nation’s wealthiest schools comes after other schools have also announced efforts to save money. By Stephanie Saul Harvard University, one of the nation’s ...

A version of this article appeared in the March–April 2025 issue of Harvard Business Review. Kweilin Ellingrud is a senior partner at McKinsey & Company and is the current leader of diversity ...