The organisations most likely to succeed in an age of relentless change recognise that digital transformation is not about ...

In this TechRepublic exclusive, Gartner analyst Katie Gove discusses how tech services leaders should prioritize assets and ...

New generation low earth orbit (LEO) satellite networks can enable a different delivery model that overcomes the barriers ...

Agentic AI Set to Transform Customer Service & Support Landscape, Reshaping Inbound Interactions and Forcing Service Teams to Embrace Automation STAMFORD, Conn. March 5, 2025 — By 2029, agentic AI ...

“It was basically a bait-and-switch where customers thought they were supporting delivery ... of customer tips to drivers without reducing drivers’ base pay. DoorDash says that this has been the case ...

Ukraine is launching a new drone supply model that aims to reduce delivery times to troops from months to weeks. Rustem Umerov, the Ukrainian defense minister, announced the new system in a ...

A man working as a food delivery person was arrested and charged with raping a customer in her Wilbraham home earlier this month, authorities announced. Roiber Andres Rodriguez Melendez ...

This one’s for our customer service, food, and delivery workers; we feel for you completely. In a Reddit post, an Amazon delivery driver shared a recent story about dealing with a not-so ...

Online food delivery giant Swiggy's customer shares a delivery experience incident with people on the social media platform Threads on February 11, 2025, about how the delivery executive trusted ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...

and the customer expectations. In this article, we will explore the advantages and disadvantages of each service desk model, and how they can affect the efficiency, effectiveness, and satisfaction ...