UPS announces a plan to reduce its Amazon package volume by more than 50% by the second half of 2026. CEO Carol Tome gave ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Trey said, “So I just had a customer ask me, ‘Was I really Amazon?’ because I pulled up in a U-Haul van.” He continued, “Like ...

Amazon is eliminating roles in its Communications and Sustainability departments, per an internal memo seen by TechCrunch.

Amazon.com is facing a lawsuit alleging that it secretly tracks consumers' movements through their cellphones and sells the ...

Following Trump's lead, organizations including Walmart, Lowe’s and Meta, have announced they would scale back their commitments to diversity, equity and inclusion programs.

Cisco has announced the launch of a PoP for Webex Calling and Contact Center cloud-based services in SA, hosted by AWS.

In response to a successful unionization effort at a warehouse in Quebec, Amazon is shuttering its operations in the entire ...

Scammers have gotten better at what they do, but there are certain things to look out for that could help protect you from ...

D'Ante Jones allegedly raised his arms in "jubilant celebration" like he performed a game-winning play after shooting his ...

More AI competition will make it hard for Big Tech to generate the oligopoly-like profit margins that investors hope for.