UPS announces a plan to reduce its Amazon package volume by more than 50% by the second half of 2026. CEO Carol Tome gave ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Trey said, “So I just had a customer ask me, ‘Was I really Amazon?’ because I pulled up in a U-Haul van.” He continued, “Like ...